?Purpose of the Job?
Why does the job exist:??(2000 character limit)To represent the Service technology Centre (STC) in undertaking the failure analysis of all products within the territory, including failure identification, root cause analysis investigation and the provision of accurate reporting whilst maintaining a focus on safety and quality.
Purpose of the job: Assist in identifying the cause of failure and support the Senior Failure Analysis Engineer and Failure Analysis Manager in root cause analysis by providing data and knowledge from failure identification material, field information, SAP, download data, warranty test stands, strip report data, and final test data. Using this information, undertakes advanced problem solving and detailed analysis to understand failure and understands and utilises escalation process for more complex investigations.To track and raise potential new types of failure modes and new problem processes with supporting evidence provided to the Senior Failure Analysis Engineer and Failure Analysis Manager leading to an improvement of the lifetime of vacuum pumps.��To provide accurate, quality failure reports in the failure analysis system for all products returned to the Service Technology Centre so they can be approved by the Senior Failure Analysis Engineer for release to customers within acceptable time schedules. ��To accurately record failures in SAP and the failure analysis reporting system.��Work with the Failure Analysis and technical teams to improve root cause identification and support the introduction of corrective actions.��Where required, raise warranty issues with the Senior Failure Analysis Engineer including the provision of supporting information.��Is an integral & productive member of a team of failure analysis engineers supporting the Service Technology Centre in failure analysis activities providing information, guidance and technical support within the team. ��Complies with all applicable laws, policies and standards to ensure organisational, safety and health obligations are met